Refund policy
RETURN & REFUND POLICY
30-Day Return Policy You have 30 days after receiving your item to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.
To start a return, contact us at hechopordon.manuel@gmail.com. Do not send items back without first requesting a return — unrequested returns will not be accepted.
Damages & Issues Inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, contact us immediately with photos so we can resolve it as quickly as possible.
Non-Returnable Items We do not accept returns on sale items, gift cards, or items that show signs of use or wear after delivery.
Exchanges To exchange an item, return the original following the process above. Once accepted, place a new order for the replacement item.
European Union — 14-Day Cooling Off Period If your order ships to the European Union, you have the right to cancel or return within 14 days for any reason, without justification. Item must be unused, in original condition and packaging, with proof of purchase.
Refunds Once your return is received and inspected, we will notify you of approval within 5 business days. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing times may vary.
If 15 business days have passed since your refund was approved and you have not received it, contact us at hechopordon.manuel@gmail.com.
Shipping Times Disclaimer We ship internationally. Delivery times vary by destination — typically 7 to 20 business days depending on your location and local customs processing. Delays caused by customs, carrier issues, or circumstances outside our control do not qualify as grounds for automatic refund unless the item is confirmed lost by the carrier.
Contact hechopordon.manuel@gmail.com